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Caregiving Customer Service Full time

I am a dedicated and experienced educator with a strong background in child development and behavior management. I am passionate about creating supportive and engaging learning environments for children and collaborating with families to ensure the best outcomes for each child. My experience spans various roles in education and customer service, where I have honed my skills in communication, organization, and team leadership.

Skills

  • Child development and behavior management
  • Individualized learning plans
  • Team leadership and training
  • Customer service and client interaction
  • Documentation and compliance

Licenses and certifications

  • Affordable Housing Management Certificate

Awards and achievements

Work Experience

Server/Cashier/Busser
Umai Sushi Jul 2011 - Aug 2013

Delivered customer support and handled documentation/processes. Trained new employees and supported team efficiency. Maintained health and hygiene guidelines for restaurants and staff.

Retail Associate/Lead/Receptionist
Legoland Hotel & Castle Jan 2015 - Sep 2017

Managed client interactions and resolved concerns in a fast-paced environment. Coordinated guest support, including check-ins and special requests. Trained new staff and supported team operations.

Tutoring/Teacher Aide
Ann’s Tutoring Services (Seasonal) Jun 2015 - Aug 2018

Assessed student needs and created individualized learning plans. Tracked academic progress and maintained organized student records. Communicated progress updates and recommendations to families.

Teacher Aide/Associate Teacher
Palomar Education Lab Center Aug 2018 - Feb 2019

Documented developmental progress and maintained confidential child records. Communicated regularly with parents regarding the child's progress and concerns. Assisted in scheduling and coordinating parent-teacher conferences. Supported implementation of individualized learning and behavioral strategies. Maintained organized filing systems for student records and health documentation.

Program Aide/Lead Teacher/Counselor
MAAC Center Eureka Feb 2019 - Aug 2025

Conducted ongoing observations and assessments to evaluate children’s developmental and behavioral needs. Maintained detailed case documentation, including daily reports and annual evaluations. Coordinated home visits and family meetings to support client needs and strengthen family engagement. Developed individualized support plans and guided families on child development and behavior management. Collaborated with staff and families to ensure continuity of care and appropriate interventions. Managed classroom resources and ensured a safe, structured environment for children.

Lead Teacher
Kindercare Jan 2025 - Present

Monitored and assessed the developmental progress of children, documenting observations and maintaining detailed case records (DRDP assessments). Coordinated with families to discuss child development, behavioral concerns, and individualized goals. Developed and implemented individualized plans to support children’s social, emotional, and educational needs. Maintained accurate documentation and ensured compliance with program standards. Scheduled and conducted parent meetings to review progress and provide support resources.

Education

H.S. Diploma
Carlsbad High Jan 2014 - Jun 2018
AA Degree
Palomar College Sep 2018 - Jun 2022
Affordable Housing Management Certificate
Mira Costa - Jun 2022
BA/BS Degree
California State University San Marcos Jan 2023 - Present