I am an organized and detail-oriented professional with experience in marketing, sales, and administrative support. I excel in managing office tasks, maintaining records, and supporting teams with efficient communication. I am highly adaptable to any organizational setting and thrive in dynamic environments.
Specialized in lead generation and prospecting for Special Districts, local government agencies, and authorities through cold calling, emailing, and networking. Collaborated with Account Executives to qualify leads, develop sales strategies, and ensure smooth transitions throughout the sales process. Managed CRM systems to track leads and maintained focus on meeting key performance indicators (KPIs).
Worked closely with Regional Vice Presidents to organize product demonstrations and execute innovative campaigns. Demonstrated strong teamwork and strategic planning capabilities. Generated high-level executive leads (CEOs, CNOs, CHROs) through LinkedIn Sales Navigator, ZoomInfo, and outbound calls.
Managed inbound sales operations, converting marketing-qualified leads into sales-qualified leads. Oversaw high-level accounts through CRM, ensuring effective tracking and follow-up. Promoted from Senior MDR (November 2021) to Principal MDR (October 2022) due to strong performance and leadership.
Provided personalized fitness training and coaching to clients of various ages and fitness levels, ensuring proper exercise techniques and safety. Delivered tailored fitness programs to help clients meet their health and fitness goals, offering guidance on physical and behavioral improvements. Managed client accounts, including tracking progress, scheduling sessions, and maintaining communication to ensure client satisfaction and retention. Handled sales and customer service functions, including initiating outbound calls, conducting facility tours, and promoting membership packages. Coordinated fitness events and promotions to increase membership engagement and retention.
Provided exceptional customer service by addressing inquiries, resolving account issues, and offering financial guidance to members. Assisted members with account management, including setting up new accounts, processing transactions, and troubleshooting account-related problems. Conducted in-depth discussions on loan options, credit card services, and membership benefits, helping members make informed financial decisions. Worked closely with other departments to resolve complex member issues and ensure a high level of satisfaction. Identified opportunities for cross-selling additional services and products based on individual member needs.
Assisted members with enrolling in recreational activities - personal training, promotional classes, fitness programs, and sporting leagues. Provided positive customer service experiences for diverse clientele; supported crisis management efforts as needed. Assisted Events and Operations teams with program/event coordination and execution; event participation ranged anywhere from 50 to 1,000+ attendees. Managed and oversaw a team of 20 employees at Fitness Desk.