I am an experienced candidate with a vast background in customer service roles. I possess extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. I am consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. I am committed to providing outstanding customer service and maintaining an efficient and organized workplace. I am a responsible stock and order management professional attentive to details, highly accurate in recordkeeping, transportation, and customer service areas. I identify and resolve problems without delay to maintain order and am an expert with digital recordkeeping.
Reviewed sales data to determine merchandise trends and adjust stock levels accordingly. Ensured compliance with health codes, safety regulations, and other legal requirements. Developed and implemented merchandising strategies to increase sales. Collaborated with the marketing team on advertising campaigns for various products. Resolved any customer complaints or disputes regarding merchandise returns or refunds. Conducted regular inventory audits to prevent stock discrepancies. Answered store and merchandise questions and led customers to wanted items. Greeted customers and provided exceptional customer service. Helped customers find specific products, answered questions, and offered product advice. Resolved customer complaints professionally in accordance with company policy.
Operated the cash register and accurately processed payments, returns, and exchanges. Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows. Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.