I am a dedicated and experienced professional with a strong background in customer service and team leadership. I excel in high-pressure environments and am committed to delivering exceptional service and operational efficiency. My bilingual skills and proficiency in Microsoft Office enhance my ability to communicate effectively and manage tasks efficiently.
Supervised a team of cashiers at Dodgers Stadium, ensuring accurate cash handling, efficient ticket sales, and high-quality customer service during events. Trained and mentored staff on company policies, procedures, and best practices. Proven ability to treat each customer with respect and kindness, consistently delivering and carrying on the SP+ goals and objectives.
Provided direct support to clients in transitional housing, including daily living assistance, crisis intervention, and emotional support. Conducted safety room checks hourly to maintain the safety of all clients and staff. Ability to remain calm and make quick decisions during stressful events.